SCAMS
(October 2022) Peer-to-peer payments, or P2P payments, allow consumers to transfer money using their credit union accounts, debit cards, or credit cards through a website or mobile app such as Cash App, Google Pay, PayPal and Venmo. It’s like sending cash and the transfer usually requires just a few clicks.
Although P2P payment services can be easy to set up, simple to use, and are generally secure, it’s important to be aware that criminals may try to scam you into sending money.
Be on the lookout for some of these common scenarios:
- Scammers impersonating your credit union or bank may call to alert you about “suspicious activity” on your account and direct you to send money to yourself or “the bank’s address” to reverse a transaction or to verify the account is not frozen. However, your credit union will never tell you to send money to anyone, not even yourself. Criminals try to make you believe you’re sending money to yourself, but you’re actually sending money to the impostor.
- Fraudsters may reach out claiming to represent a fraud department or merchant and ask you to confirm information such as your bank account username and password, credit card or debit card data, or Social Security numbers. But do not share this information — scammers want to create a P2P account with your information, steal your identity, and gain access to your accounts.
- Scammers posing as a legitimate business may request a P2P payment for a product or service. Once they receive your money, you never receive what you paid for and they disappear. Treat P2P payments like cash — don’t pay until you receive the product.
- You accept a work-from-home position and the new company sends you a check to deposit, then asks you to send all or part of the funds to someone else using a P2P service. Do not deposit the check — the company is a scam and the check will bounce, leaving you on the hook for the amount of the fake deposit.
- A scammer “accidentally” sends you money on a P2P service and asks you to send the money back. Never send back the money, and instead contact the P2P service about the error. Criminals’ accounts usually use stolen funds that the P2P payment service will eventually flag as a fraud. If you send money back to the scammer, the P2P service could take funds out of your account or hold you responsible.
- Con artists may ask to borrow your phone for a contrived emergency. Do not hand over your phone to strangers, as they could make financial transfers using your payment apps and accounts.
10 do’s and don’ts to protect yourself:
- Don’tsend money to someone you don’t know or have never met in person.
- Don’tshare credit union authentication or verification numbers or your personal information with anyone who contacts you, even if caller ID indicates it’s a familiar company. Keep your account usernames and passwords, Social Security number, and credit union account, debit, and credit card information to yourself. If you’re pressured or have any concerns, hang up and contact your credit union directly using the number on the back of your card or on your statement.
- Don’t let any strangers persuade you to send money to yourself or to anyone else.
- Don’t let anyone you don’t know borrow your phone.
- Don’t do a Google search for customer service phone numbers. Scammers have created fake websites with toll free numbers that connect to them. Only call your bank using the number on the back of your card or on your bank statement.
- Do be sure to know and trust the other party who’s receiving your money. Confirm the name, email, phone number, or applicable identifier when you transfer money. If you make a mistake, even one wrong digit, you will send your money to someone else who may not give it back. Just like handing someone cash, your credit union can’t get it back for you.
- Do set up alerts to notify you of any transaction on your account.
- Do enable multi-factor authentication — a step to verify who you are, like a text with a code — for all accounts and do not share the verification codes with anyone, including anyone claiming to be the credit union.
- Do ensure that any credit union, bank or P2P app you use is updated so it is secure.
10. Do be wary of accessing any financial or personal information on public Wi-Fi or mobile hotspots. They often lack security and hackers can capture sensitive personal information on these open servers.
If you are a victim of a P2P payment scam:
- Notify the P2P payment platform
- Contact your credit union or bank
- File a complaint with the Federal Trade Commission or call 1-877-FTC-HELP (382-4357).
North Memorial FCU has recently been contacted by Members that have fallen victim to tech support scams that initially seemed legitimate but have cost them time, money and embarassment. The situations we know about are each a little unique but similar enough that we wanted to make our members aware not to be fooled.
All of the members were contacted either through their cell phone or by a pop-up on their computer indicating their computers were 'hacked' or at risk for being 'hacked.' One of the companies identified themselves as Level 5 Cyber Security and another just said they were the Windows Tech Department. Each one ask for remote access to the member's computer and then told the member they needed to update their security...for a price.
It's all part of their plan to sell you bogus "security" or "technical support" products and services. Really, your computer is fine. They want to charge you - possibly hundreds or thousands of dollars - for software and services that you don't need and that doesn't help.
The companies either have you give them your routing and account information so they can automatically debit the fee from your account, they ask you to use MoneyGram to wire them the funds or they have even gone so far to have you purchase gift cards to give to them. To make things even more confusing they may say that they over-charged or under-charged you and try to have you re-make the payment or try to sell you a more expensive package.
What makes these schemes scary is that not only do they get your money and you have no new security or protection on your computer but now you are at more risk since they have had control of your computer and may have gotten access to online accounts, passwords and personal infomation let alone planted malware for future attacks on your computer.
Do not let this happen to you.
- If you receive a call from an unknown phone number asking a Yes or No question do not answer - hang up.
- NEVER give out your personal account information. Legitimate tech support companies will ask for a credit card number. If you do, contact the credit union right away so we can close your account and re-open it with a new account number.
- Do not purchase these services if you get a random call. Legitimate businesses will have a website, can be researched and will not have you going to Wal-Mart to make payments to them.
- If you have fallen victim to one of these scams please take your computer to a professional to ensure there is no malware installed.
