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North Memorial Federal Credit Union

Remains Open to ServeCredit Unions are an essential service and are open to serve during the 'Stay-At-Home' order for Minnesota

[Robbinsdale, MN] - As financial institutions are an essential service, North Memorial Federal Credit Union remains open to serve members during this the shelter-in-place order declared by Governor Walz on Wednesday, March 24, 2020. North Memorial FCU credit union deposits are insured by the National Credit Union Administration (NCUA) per individual up to $250,000, just as bank deposits are insured by the FDIC. Members can rest assured their money is safe.

The health and safety of members and staff remain a top priority. Therefore, transactions can be made at the Maple Grove branch drive thru Monday, Tuesday, Thursday and Friday from 8:00 am to 5:00 pm and Wednesday, 10 am to 5:00 pm.

In addition, North Memorial Federal Credit Union urges consumers to use Online Banking, Audio Response and the Mobile App which includes Remote Deposit, or call 763-255-2900 or 763-367-7700 to make transfers or ask questions about financial options. North Memorial Federal Credit Union offers a range of solutions to help members manage through temporary or extended periods of reduced or lost income. We encourage members to reach out via Help@northmemorialfcu.com if they are struggling financially and need assistance.

In addition, the Minnesota Credit Union Network (MnCUN) introduced a website with additional resources from financial counseling to food insecurity for Minnesotans during the COVID-19 pandemic:

www.mncun.org/ConsumerCOronavirusResources.

Consumers are urged to work with their credit union on any financial concerns they may have, rather than withdrawing large amounts of cash. Any withdrawal of cash eliminates the NCUA insurance, and could put people's public safety at risk.

Furthermore, North Memorial Federal Credit Union encourage the following guidance from the CDC, law enforcement, and Minnesota's Attorney General:

The CDC is recommending using tap and electronic payments to minimize the risk of spreading COVID-19. Information can be found at:

https://www.cdc.gov/coronavirus/2019-ncov/downloads/workplace-school-and-homeguidance.pdf

Minnesota's Attorney General Keith Ellison has advised consumers to be hyper-aware of COVID-19 scams and report price gouging. Information can be found at:

https://www.ag.state.mn.us/Office/Communications/2020/03/13_CoronavirusScams.asp

"We recognize that with the constantly changing COVID-19 situation, this is an unprecedented time filled with uncertainty. North Memorial Federal Credit Union is committed to meeting the financial needs of our members through this evolving situation. We want our members to know that we understand the importance of our service and the responsibility that entails. One thing they can be certain of is their credit union is here for them."

 


 

SCAMS

North Memorial FCU has recently been contacted by Members that have fallen victim to tech support scams that initially seemed legitimate but have cost them time, money and embarassment.  The situations we know about are each a little unique but similar enough that we wanted to make our members aware not to be fooled.  

All of the members were contacted either through their cell phone or by a pop-up on their computer indicating their computers were 'hacked' or at risk for being 'hacked.'  One of the companies identified themselves as Level 5 Cyber Security and another just said they were the Windows Tech Department.  Each one ask for remote access to the member's computer and then told the member they needed to update their security...for a price.  

It's all part of their plan to sell you bogus "security" or "technical support" products and services.  Really, your computer is fine.  They want to charge you - possibly hundreds or thousands of dollars - for software and services that you don't need and that doesn't help.

The companies either have you give them your routing and account information so they can automatically debit the fee from your account, they ask you to use MoneyGram to wire them the funds or they have even gone so far to have you purchase gift cards to give to them.  To make things even more confusing they may say that they over-charged or under-charged you and try to have you re-make the payment or try to sell you a more expensive package.  

What makes these schemes scary is that not only do they get your money and you have no new security or protection on your computer but now you are at more risk since they have had control of your computer and may have gotten access to online accounts, passwords and personal infomation let alone planted malware for future attacks on your computer.

Do not let this happen to you.  

  • If you receive a call from an unknown phone number asking a Yes or No question do not answer - hang up.
  • NEVER give out your personal account information.  Legitimate tech support companies will ask for a credit card number. If you do, contact the credit union right away so we can close your account and re-open it with a new account number.
  • Do not purchase these services if you get a random call.  Legitimate businesses will have a website, can be researched and will not have you going to Wal-Mart to make payments to them.
  • If you have fallen victim to one of these scams please take your computer to a professional to ensure there is no malware installed. 

 

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